All items are eligible for return within 30-days of the ship date. All items must be returned in the original condition, unused, unaltered and in original packaging. Shipping charges are non-refundable and return shipping charges are the responsibility of the party doing the return. Please note that we do not refund orders for packages that are lost or stolen.
Please allow 5-10 business days for your return to be processed upon arrival at our warehouse. Once the return is approved you will receive an email confirmation that the refund has been processed. It may take your bank or credit card company up to 7 business days to process the credit once the refund is issued. Please note that your refund may only be credited to your original method of payment.
If you would like to return a product, please reach out to us via our contact form.
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Ordering is simple! Just browse our products, select the items you love, add them to your cart, and proceed to checkout. Follow the steps to provide shipping details and payment information to complete your purchase.
Yes, our ingredients are sourced from all natural and organic growers/producers.
Yes we are committed to ethical and sustainable practices.
We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient transactions.
We want you to be satisfied with your purchase. If you’re not happy with your order you can return within 30 days from the shipping date, please visit our Refund & Returns Policy page for detailed instructions on how to return or exchange items.
Our customer support team is here to assist you. You can reach us through our Contact form or send an email to info@bouchra.club . We strive to respond to inquiries within 24 hours.
We usually respond in a few hours
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